TERMS AND CONDITIONS

These Terms & Conditions explain how bookings, payments, cancellations, and work are handled by The Happy Handyman (“we”, “our”, “us”). By booking an appointment or using our services, you agree to these terms.

1. Booking

Bookings can be made by phone, WhatsApp, email, or via our website contact form.

To secure your booking, a £49.99 deposit is required. This acts both as a booking fee and covers the first hour of labour if work proceeds.

Deposits can be paid by bank transfer, card over the phone, or via a secure payment link.

Bookings are held provisionally for 24 hours. If the deposit is not received within this time, the slot will be released.

Once the deposit is received, your booking will be confirmed by email, WhatsApp or text.

2. Cancellations & Refunds

If we determine the work cannot be carried out safely or is unsuitable, the £49.99 booking fee will be refunded in full.

If you cancel a booking 24 hours or more before the appointment, the £49.99 booking fee will be refunded in full.

If you cancel a booking less than 24 hours before the appointment, £39.99 will be refunded. A £10 admin fee will be retained.

Refunds are initiated immediately but may take 3–5 working days to appear in your account.

3. Pricing & Payment

The £49.99 deposit covers the first hour of labour if work proceeds.

Additional time is charged at £30/hour, billed in 20 minute (£10) blocks.

For quoted work a fixed price will be provided in writing. Once accepted, this will not change unless the scope of work changes.

Advance payment for materials may be required before work begins.

Final balances are due immediately upon completion of work.

Payment options:

• Secure payment link

• Bank transfer

• Card payment via handheld terminal

4. Late Payment Policy

Invoices not paid on the day of completion will be marked as overdue.

Reminders will be sent at 7 days and 14 days overdue.

At 30 days overdue, we may:

• Apply a £25 late payment charge

• Charge statutory interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts Act 1998.

• Suspend further services, refer to debt collection, or pursue legal action.

Any costs incurred recovering the debt will be added to the balance owed.

5. Scope of Work & Exclusions

We provide general handyman and maintenance services for homes and gardens.

We do not undertake specialised work requiring certification unless explicitly stated (e.g. Gas Safe work, notifiable electrical work, structural alterations).

We reserve the right to decline work outside our scope or which we believe cannot be carried out safely.

6. Materials & Warranties

If we supply materials, we use reasonable care to source suitable products.

Manufacturer warranties apply where available. We do not provide warranties beyond workmanship.

If you supply materials, we are not responsible for delays, defects, or failures caused by those materials.

7. Guarantee of Workmanship

All workmanship is guaranteed for 90 days from completion.

Guarantee covers workmanship defects only. It does not cover:

• Normal wear and tear

• Misuse or neglect by the customer

• Faults caused by third parties or external factors (e.g. weather, pests, subsidence)

8. Attendance & Access

We aim to arrive promptly at the agreed time. If delays occur (traffic, unforeseen events), we will notify you as soon as possible.

Quoting time on site is free of charge.

Start and finish times for hourly work are logged and confirmed with you.

You (or a representative) must be present at the start of the work to provide access and confirm details.

If access is not available at the agreed time, the deposit may be forfeited.

9. Health & Safety

We comply with relevant health and safety legislation.

Customers must ensure:

• Safe access to the property

• A clear work area

• Notification of any known hazards (e.g. asbestos, faulty wiring, leaks)

10. Waste Disposal

We remove small amounts of general waste from our work at no extra cost.

Larger waste (e.g. heavy debris, garden waste, hazardous items) may incur additional charges, agreed in advance.

11. Customer Responsibilities

Provide accurate contact details (name, phone, email, address) at the time of booking.

Ensure safe access to the property and clear work areas.

Obtain any necessary permissions (e.g. landlord, building management).

12. Our Responsibilities

Carry out work with reasonable skill and care.

Provide clear information on pricing, deposits, and payment terms before work begins.

We are not liable for delays or cancellations caused by circumstances outside our control (traffic, illness, weather, supply shortages).

13. Liability & Force Majeure

We are not liable for indirect or consequential losses (e.g. loss of income, inconvenience) due to delays or cancellations.

Nothing in these terms limits our liability for death or personal injury caused by our negligence.

We are not liable for failure to complete work due to events beyond our control, including illness, extreme weather, accidents, supply shortages, or transport disruption.

14. Privacy & Data Protection

We collect and store your contact details securely to manage bookings, communications, and payments.

We do not share details with third parties except where required to deliver services (e.g. payment processors).

Please see our Privacy Policy for full details.

15. Photos & Marketing

We may take before-and-after photos of work for records and marketing purposes.

We will avoid taking or sharing any photos that could identify a person or property (for example, faces, house numbers, or car registrations).

By booking us, you agree to us taking and using such photos for records and marketing purposes. You can opt out at any time by letting us know.

16. Complaints

If you are unhappy with our service, please raise your concern within 7 days of completion by phone or email.

We will investigate and aim to resolve complaints promptly and fairly.

If you remain dissatisfied, you may seek advice from Citizens Advice or Trading Standards.

17. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

18. Contact

The Happy Handyman

help@thehappyhandyman.co.uk

07510 907 504