PRIVACY POLICY

The Happy Handyman (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

When you contact us or book a service, we may collect the following information:

• Your name

• Your email address

• Your phone number

• Your home or property address

We do not collect sensitive personal information (e.g. medical details, financial data) unless required by law.

2. How We Use Your Data

We use your personal information to:

• Respond to enquiries and provide quotes

• Arrange and manage bookings

• Keep you updated about your appointment (e.g. reminders)

• Process payments and send invoices

• Keep basic records for accounting and tax purposes

We do not use your details for unsolicited marketing.

3. Legal Basis for Processing

We process your data on the following bases:

• Contract – to provide handyman services you have requested.

• Legal obligation – to maintain accounting and tax records.

• Legitimate interest – to manage our business operations and communicate with customers.

4. Data Sharing

We do not sell or trade your personal information.

We only share your data where necessary with trusted third parties, such as:

• Payment processors (e.g. Stripe)

• Accounting/tax professionals

• IT service providers (for secure email/website hosting)

All third parties are required to keep your data secure and only use it for the agreed purpose.

5. Data Retention

Customer records are kept for up to 7 years to meet tax and accounting obligations.

After this time, your personal data will be securely deleted.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

7. Your Rights

Under UK GDPR, you have the right to:

• Request a copy of the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Restrict or object to certain types of processing

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached

To exercise your rights, please contact us using the details below.

8. Cookies

Our website may use basic cookies for functionality and analytics. You can disable cookies in your browser settings if you prefer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Happy Handyman

help@thehappyhandyman.co.uk

07510 907 504